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Return to shopFAQs
In order to improve the shopping experience and reduce after-sales problems, it is strongly recommended to contact us to check the product inventory, pictures or videos before placing an order.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Most watches are in stock, but we still recommend that you ask us about the stock status of specific products before purchasing. Contact E-mail: [email protected].
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to get more service. We will strictly protect the information security of our customers.
Payment Information
We accept several payment methods, e.g., credit cards, debit cards, bank transfer.
Yes, your payment information is secure. We use security measures, e.g., SSL encryption to protect your data.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Please contact our customer service firstly in case you want to return or exchange items. You can return items within 30 days of delivery; We will provide a full refund or exchange.
Note:
1 - Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
2 - Refunds will be processed within 3 business days after we receive your package. The refund will be issued to the original payment account.
3 - The original shipping fee and insurance are non-refundable.
4 - We do not accept return and refund due to the customer's own reasons.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
The refund time may vary depending on the country, bank, etc. It usually takes 7-30 days. If you have any questions, please feel free to contact us by E-mail: [email protected].